05/04/18 20:52 PM  

RingCentral Business SMS / MMS Frequently Asked Questions

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SummaryFREQUENTLY ASKED QUESTIONS for RingCentral Business SMS
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RingCentral Business SMS / MMS Frequently Asked Questions



TABLE OF CONTENTS


1. What is RingCentral Business SMS / MMS?
2. How do I activate RingCentral Business SMS / MMS?
3. Is RingCentral Business SMS / MMS free?
4. What are the requirements for sending SMS/MMS messages? 
5. Can I send SMS/MMS if my extension does not have an assigned number?
6. What devices can I use for sending and receiving SMS / MMS? 
7. Can I use my toll-free number to send out SMS / MMS?
8. Can I send International SMS messages and MMS?
9. How do I send SMS / MMS?
10. Can I send SMS / MMS to a Group?
11. Is there a limit to the number of recipients I can send an SMS / MMS to?
12. Is there a limit to the number of SMS that I can send? 
13. Is there a maximum number of characters that I can send per SMS?
14. What are the files supported for sending and receiving MMS?
15. Can I view SMS / MMS on my Apple Watch?
16. Can I block numbers from sending me an SMS / MMS? 
17. Can I disable the SMS or MMS feature?
18. If I transfer my number from another carrier to RingCentral, how long will it take before Business SMS gets activated?
 



1. What is RingCentral Business SMS / MMS?


RingCentral Business SMS / MMS enable you to send and receive text messages and multimedia files with your business number. There's no need to use multiple numbers as you have one number for MMS, voice, fax, and text messaging.

NOTE: MMS is currently not supported for Canada.

 

2. How do I activate RingCentral Business SMS / MMS?


RingCentral Business SMS / MMS is automatically activated for RingCentral Office Users.



3. Is RingCentral Business SMS / MMS free?


Yes, this is a free feature for RingCentral Office customers.



4. What are the requirements for sending SMS/MMS messages?


In order to send SMS/MMS messages, the following should be met:

• You must have a RingCentral Office plan (RingCentral Office All-inOne Standard, Essentials, Standard, Premium or Ultimate)
• A Digital Line assigned to your extension's phone (desk phone or softphone); or a Direct Local Number assigned to your extension



5. Can I send SMS/MMS if my extension does not have an assigned number?


If your extension does not have a Direct Local Number or Digital Line assigned, you can only send SMS/MMS to a user within your RingCentral account. You will not be able to send SMS/MMS to users/numbers outside your RingCentral account.



6. What devices can I use for sending and receiving SMS / MMS? 


RingCentral Business SMS / MMS work on your smartphones and tablets.



7. Can I use my toll-free number to send out SMS / MMS?


You can only use local numbers in your RingCentral account to send out SMS / MMS.



8. Can I send International SMS messages and MMS?


No. These features are not yet available.



9. How do I send SMS / MMS?


Users can send/receive SMS and MMS to/from non-RingCentral providers using the RingCentral Phone and RingCentral Phone for Mobile (Glip not required). See Sending messages on your RingCentral Phone for Mobile.

NOTE: Sending and receiving MMS to/from Canadian numbers is not available for the moment.



10. Can I send SMS / MMS to a Group?


Users can ONLY send a group text, SMS or MMS to multiple extensions within their account. If a text/SMS or MMS is sent to multiple recipients (Company and Personal contacts), the message will be sent individually to each non-RingCentral number listed in the text/SMS/MMS message's recipients list. For more information, go to RingCentral Phone for Mobile Group Messaging Overview.



11.  Is there a limit to the number of recipients I can send an SMS / MMS to?


You can send an unlimited number of SMS / MMS to anybody in the United States.



12. Is there a limit to the number of SMS / MMS that I can send? 


You can send an SMS / MMS to up to a maximum of 50 recipients per SMS / MMS at once.

NOTE: If you are logged in to a Virtual Extension that does not have a Digital Line (DL), you will not be able to send text messages from the RingCentral Phone for Mobile. This is true even if you are charged for a DL for that month, when you have already made or received 10 or more calls on that Virtual Extension.



13. Is there a maximum number of characters that I can send per SMS?


Your SMS can have a maximum of 1,000-character characters per message.



14. What are the files supported for sending and receiving MMS?


The following file types are supported for sending and receiving MMS.

For RingCentral Phone for Mobile:

• RingCentral Phone for Mobile (iOS) works with iOS 9.0 or later
     (iOS 10.0 
supported)
• RingCentral Phone for Mobile (Android) is available for versions 4.4 or later 
    
(Android N supported)

Receiving: 
• Images:
jpg/jpeg, png, gif, bmp, tif/tiff, svg
• Videos: 3gp, mp4, mpeg, avi, wmv, mov, flv
• Audio: mp3
• Files: vcf/vcard, zip, rtf, gzip, html, txt

Sending:
• Images:
jpg/jpeg, png, gif, bmp, tif/tiff

For RingCentral Phone:

Receiving: 
• Images:
 jpg/jpeg, png, gif, bmp, tif/tiff, svg
• Videos: 3gp, mp4, mpeg, flv, wmv, mov, avi
• Audio: mp3
• Files: vcf/vcard, zip, rtf, html, txt

Sending:
• Images:
 jpg/jpeg, png, gif, bmp, tif/tiff, svg
• Videos: 3gp, mp4, mpeg
• Audio: mp3
• Files: vcf/vcard, zip, rtf

RingCentral cannot send and receive Short Code SMS. MMS can be seen in previews inline in message thread, view or play in-app or in third-party apps. However, Users cannot send a caption with the image as one message. 



15. Can I view SMS / MMS on my Apple Watch?


Users can receive New message notification when SMS or MMS is received. Quick reply with SMS is possible, however, no outbound MMS from Apple Watch.



16. Can I block numbers from sending me an SMS / MMS? 


The option to block SMS or MMS ONLY is currently NOT available. To request for this feature to become available in the future, you can Submit a request for a new Idea or Feature via the RingCentral Community



17. Can I disable the SMS or MMS feature? 


Yes. To disable the SMS or MMS feature on one or multiple RingCentral local numbers on your account, please contact RingCentral Customer Support by clicking on the links below.

• RingCentral US
• RingCentral Canada
• RingCentral UK 

 

18. If I transfer my number from another carrier to RingCentral, how long will it take before Business SMS gets activated?


Business SMS activation (for RingCentral Office plans) can take 72 hours up to 5 additional business days after your number is transferred.



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