11/02/17 16:00 PM  

RingCentral Greeting Types

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SummaryI am having trouble figuring out which greeting I should record. What are the differences?
Details

This article will guide you in choosing what callers hear when they call your RingCentral number. A Greeting can be personalized and gives your callers a consistent experience. Calls going to your RingCentral Numbers can be routed to the Auto-Receptionist, a Department or directly to an extension. 


The chart below details the available greetings and their use as well as the default greeting for each type. 
 


Greeting Type

Description
Max. Duration
Pro / StandardPlus & Office /
Premium & Ultimate

Company Greeting

Calls to your company number can be connected to a built-in Auto-Receptionist or connected to a specific extension. When you choose to connect the calls to RingCentral's built-in Auto-Receptionist, the Company Greeting will be played to welcome your callers when they dial your RingCentral Number.

Note: Only an account Administrator with access to the Auto-Receptionist will be able to record this greeting.


5 min

15 min

Default Company Greeting

Thank you for calling <Company Name>. If you know your party’s extension, you may dial at any time. For the operator, press 0.

Note: You can also customize the greeting for your Company Business Hours and After Hours.

User or Group Greeting

Turn on this option when you want the system to answer the call with a recorded welcome message so callers know they've reached the right person or Call Group when they press an extension.

5 min

15 min


Default User or Group Greeting

User: Thank you for calling <your name>.

Call Group: "Thank you for calling <Call Group's Name>. Please wait while we connect you to the next available agent."

Note: You can also use your own User Greeting by adding a Custom Greeting to your User Extension, or customize a Call Group's greeting.

User or Group Voicemail Greeting

Callers hear this greeting when they are routed to your voicemail to leave a message.


5 min

15 min

Default User or Group Voicemail Greeting

User: "Your call has been forwarded to the voicemail for <your name>. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."

Call Group: "All of our agents are busy helping other customers. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."
 

Note: You can customize your User's Voicemail Greeting. as well as a Call Group's Voicemail Greetings.  

Name

Use this option to ensure the Group Name or Extension's Name is pronounced correctly by the system operator. You can spell out the name the way it sounds to help the operator, or you can record the name in your own voice and use it for announcements instead.

5 secs

5 secs

Default NameYour Extension or Call Group's name is converted with text-to-speech technology. 

Note: You can customize your User Extension's Name or a Group's Name.
 

Announcement

Great for when you want to provide directions, events information, or any other announcement. Callers will not be given an option to leave messages.


5 min

15 min

Default Announcement

"No one is available to take your call. Thank you for calling. Goodbye!"

Note: Click here for instructions on how to customize the greetings for your Announcement-Only extension. 

Greeting for Message Only Extension

The Message Only Extension also serves as your Company's General Mailbox where your callers can leave voice messages.

5 min

15 min

Default Greeting for Message Only Extension"Your call has been forwarded to the voicemail for Announcement. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."

Note: Click here for instructions on how to customize the greetings for your Message-Only extension. 


 

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