04/12/18 01:00 AM  

RingCentral Phone for Mobile: Switching off Battery Optimization

« Go Back

Article

 
SummaryRingCentral Phone for Mobile users on Android may experience issues where the app stops working and goes on standby or timeout mode. This is due to Android Battery optimization mode (AKA Doze mode). A new feature on Android 6.0 (Marshmallow), battery optimization will cause the RingCentral Phone for Mobile to go on standby mode and prevent you from getting phone calls or message notifications.

This article will guide you on switching off battery optimization on RingCentral Phone for Mobile on devices with android version 6.0 (Marshmallow).
Details

RingCentral Phone for Mobile: Timeout issue


If your device has a different interface, you may check your device manual or website for steps on switching off android battery optimization (doze mode) off.

1. Go to Settings.

Settings

2. Tap Battery.

User-added image

3. On the Battery screen, Tap the kebab icon to view options.

batterymoreoptions

4. TapĀ Battery optimization.

batteryoptimization

5. Set the dropdown to All apps. Scroll down and tap "RC Phone".

appslist

6. Select Don't optimize then tapĀ Done.

dontoptimizesettings

7. On the Battery optimization screen, set the dropdown to Not optimized. RingCentral Phone for mobile (listed as RC Phone) should appear on this list.

notoptimizedlist
Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information