The Call Screening
feature lets you identify the caller so you would know how to answer the call. This feature is disabled by default and can be enabled so that callers would announce their names before continuing to connect the call.
When you enable Call Screening
, you also need to set up and enable the Play announcement before connecting settings
. If you enable Call Screening
, and the Play announcement before connecting
is set to Never
, the User will not be able to hear the Call Screening announcement when the User picks up the call.
See Admin: Configure a User's Incoming Call Information
for more information.NOTE:
Administrators should log in to the RingCentral Online account
then go to My Extension
in order to configure his User Greeting. Check User: Set up User Greeting
for directions. IMPORTANT:
Only Super Admins
, User Admins
, and Users with User Admin access can set up an extension's User Greeting. See User Roles and Permissions
for more information.
The Administrator should log in to the RingCentral Online account
and go to the Users
section on the Admin Portal
Follow the steps below to learn how you can enable and set up an extension's Call Screening settings on the RingCentral Online account.
On the User list
> Users With Extensions
tab, click the User.
Click Screening, Greeting, & Hold Music
Click User Hours
or After Hours
below Call Screening
, then click Edit
Select the preferred setting, then click Done