11/18/19 11:46 AM  

Call Screening - Admin | Setup a User's Call Screening | RingCentral

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SummaryCall Screening lets Users identify the caller before they answer the call. As an Administrator, you can enable the Call Screening feature for each user in your account. When this feature is enabled, Users who answer the call on either the RingCentral Phone or RingCentral Phone for Mobile will hear the caller's recorded name and use the IVR prompt to answer the call.


This article covers Call Screening. For other topics related to Call Screening, click on the links below:

Hold MusicHow to set up a User's hold music
Connecting MessageHow to set up a User's Connecting Message 
Audio While ConnectingHow to set up a User's Audio While Connecting


How to setup a User's Call Screening settings

Only Super Admins, User Admins, and Users with User Admin access can set up an extension's User Greeting. See User Roles and Permissions for more information.

1. ​Log in to the RingCentral Online account.

2. Click Users > User List > Users With Extensions > Select User.

On the User list > Users With Extensions tab, click the User.

3. Click Screening, Greeting, & Hold Music.

Click Screening, Greeting & Hold Music.

4. Click User Hours or After Hours.

5. Under Call Screening check Enable, then click Edit.

Check Enable below Call Screening, then click Edit.

6. Select the preferred setting, then click Done.

Select the preferred setting, then click Done.


TitleCall Screening - Admin | Setup a User's Call Screening | RingCentral
URL NameScreening-Greeting-Hold-Music-Overview
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