Call Handling - Route Company Calls Directly to an Extension | RingCentral

By default, your Company Business Hours is set to 24 Hours. You can set up your Company Business Hours so you can control how calls are handled during the day or after your business hours. 

During Company Hours, you can set up an extension to receive all incoming calls. This is helpful when you need a live person to take all the incoming calls and have that live operator to manually transfer the calls to the correct extension or call group. 

During After Hours, you can set up an extension, like a General Mailbox, to receive all incoming calls and take the messages. 

This article will guide you on how to route your company calls directly to an extension in your account. Click on the links below to proceed.

Company Hours
After Hours

NOTE: You need to be an Administrator to perform the steps below.

Company Hours

Step 1:

Step 2:

Step 3:

Step 4:

Step 5:

Step 5:

Log in as an Administrator to your RingCentral Online Account.

On the Admin Portal page, select Phone System. 

Go to Auto-Receptionist and click IVR Settings.

Click Edit under After Hours Greetings.

Select Bypass greeting to go to extension and click Select Extension.

Step 5:

Click Done on the After Hours Greeting prompt.



Click Save.

NOTE: When company calls are routed directly to an extension, the Company Greeting will be bypassed, and the call handling rules of the extension where the calls are routed will be applied.