10/15/18 21:01 PM  

Call Handling - Route Company Calls Directly to an Extension | RingCentral

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SummaryHow do I route my company calls directly to an extension?
Details
By default, your Company Business Hours is set to 24 Hours. You can set up your Company Business Hours so you can control how calls are handled during the day or after your business hours. 

During Company Hours, you can set up an extension to receive all incoming calls. This is helpful when you need a live person to take all the incoming calls and have that live operator to manually transfer the calls to the correct extension or call group. 

During After Hours, you can set up an extension, like a General Mailbox, to receive all incoming calls and take the messages. 

This article will guide you on how to route your company calls directly to an extension in your account. Click on the links below to proceed.

Company Hours
After Hours


NOTE: You need to be an Administrator to perform the steps below.

Company Hours


Step 1:


Step 2:

On the Admin Portal page, select Phone System. 

routing company calls - select phone system

Step 3:

Go to Auto-Receptionist and click IVR Settings.

routing company calls - select IVR Settings

Step 4:

Click Edit under Company Hours and Greetings.

routing company calls - click company hours and greetings



Step 5:

Select Bypass greeting to go to extension and click Select Extension.

routing company calls - bypass greeting

Step 5:

Choose the extension where you want to route your calls during your Company Hours and then, click Done.

routing company calls - select extension

Click Done on the Company Hours Greeting prompt.

routing company calls - click Done

Click Save.

routing company calls - click save

NOTE: When company calls are routed directly to an extension, the Company Greeting will be bypassed and the call handling rules of the extension where the calls are routed will be applied.

After Hours

Step 1:

Step 2:

On the Admin Portal page, select Phone System. 

routing company calls - select phone system2

Step 3:

Go to Auto-Receptionist and click IVR Settings.

routing company calls - select IVR Settings2

Step 4:

Click Edit under After Hours Greetings.

routing company calls - click after hours


Step 4:

Select Bypass greeting to go to extension and click Select Extension.

routing company calls - click select extension2

Step 5:

Choose the extension where you want to route your calls during your Company Hours and then, click Done.

routing company calls - select Extension2

Click Done on the After Hours Greeting prompt.

routing company calls - click done after hours greetings

Click Save.

routing company calls - save settings

NOTE: When company calls are routed directly to an extension, the Company Greeting will be bypassed, and the call handling rules of the extension where the calls are routed will be applied.
 
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