06/08/17 01:14 AM  

Transferring calls on Polycom and Cisco Deskphones

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SummaryHow do I transfer calls through my Polycom and Cisco deskphones? How do I transfer directly to voicemail?
Details
Call Transferring is one of the many features of an IP phone that is useful to route callers to a specific extension or department.  To learn how to do this, select your device for specific instructions:
 
Polycom VVX Series Phones 

Polycom VVX Series Phones 

Consultative Transfer - The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with the other party before completing the transfer.
Blind Transfer - The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.
• Transfer Directly to Voicemail - The call is automatically transferred to the User's voicemail.

NOTE: The Default Transfer Type is Consultative Transfer for Polycom VVX Series Phones. To change the Default Transfer Type, go to Changing the Default Transfer Type on Polycom VVX Series Phones.
 

Consultative Transfer

Step 1:
While on a call, press the Transfer Key.

Step 2:
Enter the Extension number, Local or Long Distance phone number.
 
Step 3:
Press Transfer.

NOTE: This is assuming that your phone's Default Transfer Type is set to Consultative. To change your phone's Default Transfer Type while on a call, go to Changing the Default Transfer Type while on a call

Caller ID Behavior: Consultative transfers only show the Caller ID of the transferring party and does not include the originating Caller ID.

Blind Transfer

Step 1:
While on a call, press the Transfer Key.

Step 2:
Enter the transfer target extension number, local or long distance phone number.

NOTE: This is assuming that your phone's Default Transfer Type is set to Blind. To change your phone's Default Transfer Type while on a call, go to Changing the Default Transfer Type while on a call
 
Step 3:
Wait for couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out. 

Caller ID Behavior: Blind transfers only show the originating Caller ID

Transfer Directly to Voicemail

Step 1:
While on a call, press the Transfer Key.
 
Step 2:
Enter *0 (asterisk and then zero), and transfer target extension number.

NOTE: This is assuming that your phone's Default Transfer Type is set to Blind. To change your phone's Default Transfer Type while on a call, go to Changing the Default Transfer Type while on a call
 
Step 3:
Wait for couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out. 

Changing the Default Transfer Type on Polycom VVX Series Phones

Step 1: 

Press the Menu key.

Step 2: 

Press Settings.

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Step 3: 

Press Basic.

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Step 4: 

Press Preferences.

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Step 5: 

Press Default Transfer Type.

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Step 6: 

You can choose Consultative or Blind

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Changing the Default Transfer Type While on a Call

Step 1: 

While on a call, long press the Transfer key.

Step 2: 

Select the Call Transfer type.

User-added image

Step 3: 

On the new call screen, while getting the dial tone, enter the transfer target extension or number.

NOTE: If Blind Transfer was selected, wait for couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out. If Consult Transfer was selected, press the Transfer key to complete the call transfer. 

Cisco IP Phone

Attended Transfer - The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with the other party before completing the transfer.
 

Blind Transfer - The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.
 

Transfer Directly to Voicemail - The call is automatically transferred to the User's voicemail.

Attended Transfer for Cisco SPA303, SPA508g and SPA514g

Step 1: 

During an active call, press xfer. The call is placed on hold after you press xfer, and a new line is opened to dial the number or extension where the call will be transferred.

Step 2: 

Enter the number to which you want to transfer the call, then press the Dial softkey or wait a few seconds.

Step 3: 

Press the xfer softkey after the phone begins to ring, or at any time after the phone is answered.

NOTE: If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, use the delChar, clear, or cancel softkey to make your changes before the call is transferred.

Attended Transfer for Cisco SPA525g and SPA525g2

Step 1: 

During an active call or with a call on hold, press Transfer.

Step 2: 

Enter the number or extension to where you want to transfer the call.

Step 3:

Press Dial. The call is placed on hold and a new line is opened to dial the number.

Step 4:

After the 2nd line begins to ring, press Transfer, to transfer the call without waiting for the other person to answer, and then hung up. To transfer after speaking privately to the other person, press Transfer at any time during the conversation.

NOTE: If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, press the second line button again to get a dial tone.

Blind Transfer for Cisco SPA303, SPA508g and SPA514g 

NOTE: This will include the original Caller ID Information.

Step 1:

During an active call, press the bXfer softkey.

Step 2:

Enter the number to which you want to transfer the call, and then press the dial softkey. The call is transferred automatically.

Blind Transfer for Cisco SPA525g and SPA525g2 

Step 1:

During an active call press BlindXfer.

Step 2:

Enter the number to where you want to transfer the call, and then press Dial. The call is transferred automatically.

Transfer Directly to Voicemail

Step 1:
While on a call, press the Bxfer Key.
 
Step 2:
Enter *0 and Extension #.
 
Step 3:
Press the Dial Key.

See Also:

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