10/20/18 00:45 AM  

Logging in - Unable to Login | Account Validation Issues (Security Code) | RingCentral Online Account

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SummaryAccount Validation is a two-step account verification feature that requires you to enter a security code when logging in to your RingCentral account for the first time on a new computer. You will be asked to validate your account the next time you try to access it on another device. The security code is sent to your mobile phone via SMS or to your email address, depending on the information stored in your account.

Unable to Login | Account Validation Issues (Security Code)

In cases when you fail to receive the verification code through SMS on your mobile phone or through your email address, please Contact RingCentral Support to disable Account Validation temporarily

The RingCentral Support Representative will need to verify your account by asking you the following details:

• RingCentral Phone Number
• Extension Number
• Answer to your Extension's Security Question 

RingCentral Support can provide further assistance after the account is verified.

IMPORTANT: If you are a User with NO Administrator access and unable to remember the answer to your extension's Security Question, contact your Account Administrator to change your extension's Security Question and Answer. You can update your Security Question and Answer once you are logged in to your account. 


See Also:

Resolving Common Login Issues on your RingCentral Account
How to change password for my online account 

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