Unable to Login | Extension not Activated
If you have not received a Welcome Email to set up the password for your extension, contact your Account Administrator. When you receive the Welcome Email, click on the activation link to set up your extension. For instructions on how to set up your account, go to Setup Your Account Using the User Express Setup Tool.
If you are setting up your account for the first time, look for the Welcome Email sent to the email address that you've provided when you signed up. If you have not received a Welcome Email to set up your account, Contact RingCentral Support. For instructions on how to set up your account, go to Setting Up Your RingCentral Online Account Using the Admin Express Setup.
As an Administrator, you can re-send a Welcome Email for Users to set up their password to log in to their extension. For instructions on how to re-send the Welcome Email, go to Resend Welcome Email.
NOTE: Administrators can also disable the extension of Users as a security measure to restrict access of Users who are no longer part of their company or account. Only the Account Administrators can reactivate a disabled extension. The Super Admin's extension (the one who initially set up the account), can not be disabled.
Resolving Common Login Issues on your RingCentral Account
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