10/20/18 00:46 AM  

Logging in - Unable to Login | Extension not Activated | RingCentral Online Account

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SummaryWhen you are assigned an Extension on your RingCentral account, you get a Welcome Email from support@ringcentral.com with the link where you can activate and set up your Security Settings (Password, PIN and Security Question). Activate your account to use RingCentral service and features.
Details

 

Unable to Login | Extension not Activated


Users: 

If you have not received a Welcome Email to set up the password for your extension, contact your Account Administrator. When you receive the Welcome Email, click on the activation link to set up your extension. For instructions on how to set up your account, go to Setup Your Account Using the User Express Setup Tool.


Administrators: 

If you are setting up your account for the first time, look for the Welcome Email sent to the email address that you've provided when you signed up. If you have not received a Welcome Email to set up your account, Contact RingCentral Support. For instructions on how to set up your account, go to Setting Up Your RingCentral Online Account Using the Admin Express Setup.

As an Administrator, you can re-send a Welcome Email for Users to set up their password to log in to their extension. For instructions on how to re-send the Welcome Email, go to Activating a User Extension
 

NOTE: Administrators can also disable the extension of Users as a security measure to restrict access of Users who are no longer part of their company or account. Only the Account Administrators can reactivate a disabled extension. The Super Admin's extension (the one who initially set up the account), can not be disabled. 

 

See Also:

Resolving Common Login Issues on your RingCentral Account
How to change password for my online account 
 

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