An Unassigned phone
is an IP phone in your account that is not yet activated or assigned to a User
. Unassigned phones do not have a monthly service cost until they are associated with a Digital line
. RingCentral allows you to add or order phones in advance or keep existing phones until they need to be re-assigned to active users in the future. In other words, an unassigned phone is a reserved phone in your account's stockpile.
This article demonstrates how Account administrators
can set up and manage your account's pool of unassigned devices using the RingCentral Online account
. Click any of the links below to learn more:Add an Unassigned phone to your accountSet up and Assign an Unassigned phone to a User in your accountDeleting Unassigned phones
Add an Unassigned phone to your account
Once logged in, the Admin Portal automatically displays the Phone System section.
Under Phone System, click Phones & Devices.
Select a device. Click Add to Cart
once selected, and then click Next
Select your preferred Shipping Address
or click New
to add a new address. Select your Shipping Option,
select your device, and then click Create Shipping Group.NOTE:
If you click New
to add a new Shipping Address, the page will redirect to a window where you can add a new Shipping Address. You can click Save address
so you can use it in the future, and then click Add
Review your order and charges, then tick the acknowledgement box to confirm your order. Click Next
RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service
to verify your Billing Information and request an account limit increase and proceed with your desired transaction.
Under the Unassigned tab, the list of your Unassigned devices is automatically displayed. Your Unassigned phones can be any of the following:
These are the Unassigned phones that you have ordered on your account for future use. To use these devices, you need to click on the following:
: Click this link for phones with a phone number already assigned. This will allow you to assign the phone to a User in your account.Set up and Assign
: Click this link to add a phone number to the device, and assign this phone to a User.
Click Set up and Assign
to add a phone number to the device, and assign this phone to a User.
After adding a phone number and assigning this device to a User, you are now ready to provision your third party device (phone not purchased from RingCentral). To provision your third party device, go to Set up a Third Party SIP Phone
These are phones that were previously provisioned and assigned to one of your Users. Administrators normally unassign phones when their Users leave the company and no one else will use the phone; or these phones were replaced by another device. Click Set up and Assign to add a phone number to the device, and assign this phone to a User.
You can permanently delete your Unassigned phones from your account if you do not need to use these devices in the future.
Under the Unassigned
tab, tick the check-box next to the Unassigned devices that you wish to delete, and then click on the Delete
button on top of the list.
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