09/11/18 20:03 PM  

Phones and Devices - Unassigned Phones | Setup and Assign to a User | RingCentral

« Go Back

Article

 
SummaryAn Unassigned phone is a reserved IP phone in your account that has not been used, not activated or not yet assigned to a User. This article will guide account Administrators on how to setup and assign reserved phones to a User in the account.
Details
For more videos like this, visit RingCentral University.

 
 

Unassigned Phones - Setup and Assign to a User 



The list of Unassigned phones can be viewed by account Administrators under Admin Portal > Phone System > Phones & Devices > Unassigned.

Unassigned phones can be any of the following:

Unassigned phones ordered from RingCentral (new phones not yet plugged in)
Existing phone (third party phone) 
Pre-used phones on your account 


 

Unassigned phones ordered from RingCentral



These are the Unassigned phones that you have ordered for future use. To use these devices, you need to click on the following: 

Assign to: Click this link for phones that are already associated with a RingCentral phone number (Digital line). Clicking on this link will allow you to assign the phone to a User in your account.

Set up and Assign: Click this link to add a RingCentral phone number (Digital line), associate it to the device and assign the phone to a User in your account.

User-added image

Once the phone is setup and assigned to a User, the next step is to make sure that the phone is properly connected to your network. For steps on how to connect your phone to your network, go to Connecting your RingCentral Desk Phone to your Network


 

Existing phone (third party phone) 



These third party phones were manually provisioned and previously assigned to a User in your account. To use these devices again, click on the following: 

Assign to: Click this link for phones that are already associated with a RingCentral phone number (Digital line). Clicking on this link will allow you to assign the phone to a User in your account.

Set up and Assign: Click this link to add a RingCentral phone number (Digital line), associate it to the device and assign the phone to a User in your account.

User-added image

After adding a phone number and assigning this device to a User, you are now ready to provision your third party device. To provision your third party device, follow the steps in this article Set up a Third Party SIP Phone


 

Pre-used phones on your account



These are phones that were previously working and assigned to one of your Users. Administrators normally unassign phones when their Users leave the company and no one else will use the phone; or these phones were replaced by another device. Click Set up and Assign to add a phone number to the device, and assign this phone to a User.

User-added image

After adding a phone number and assigning this device to a User, you just need to make sure that the phone is properly connected to your network. For steps on how to connect your phone to your network, go to Connecting your RingCentral Desk Phone to your Network.  

 
Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information