12/12/18 19:33 PM  

Company Settings - General Settings Overview | RingCentral

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SummaryThis article describes the General Settings you can configure for the Company Settings via Auto-Receptionist. Click on the links for more details on the features.
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Company Settings - General Settings Overview | RingCentral

IVR
Company Hours
Dial-by-Name Directory
Call Recording 
Regional Settings

 

IVR

IVR Settings

Set up how incoming calls are handled - set Call Handling settings, Company Greetings and Operator Extension.

Company Call Handling and Operator Extension - Set up - How are incoming calls to your main company number handled? First, specify your Company Hours of Operations. Then, personalize your Company Greetings for Business Hours and After Hours. 

Company Greeting - Setup Custom Greeting - What do you want your callers to hear first when they call your main company number? 

Setting the Operator Extension on your RingCentral Account - Who receives all calls and messages by default? When the caller does not dial an extension, they get connected to the Operator Extension.


Type of IVR

• Single Level IVR - Calls to your company number can be connected to a built-in Auto-Receptionist Calls to your company number can be connected to a built-in Auto-Receptionist or connected directly to an Extension.

Setting your Company Call Handling and Operator Extension
Routing Company Calls Directly to an Extension

• Multi-Level - Calls to your company number can be connected to a top-level IVR menu which can be configured to connect to additional IVR menus or other system extensions.

Multi-level IVR Overview


Company Hours

Does your company operate 24-hours, or only from 9am to 5pm? This section allows you to edit your Company Business Hours. By default, your Company Hours is set to 24 hours

Set Company Business Hours, Timezone and Time Format
 

Dial-by-Name Directory


The Dial-by-Name Directory lets your callers find the extension they want by entering a first name or last name using their dial pad keys.

Go to Dial-by-Name Directory Settings - Set up to set up your Company Directory.
 

Call Recording 

Do you want all incoming calls to your main number automatically recorded? This section allows you to configure the Automatic Call Recording on your RingCentral Account. Learn more about Call Recording Settings via RingCentral Online Account.

NOTE: The Automatic Call Recording Feature is only available for RingCentral Office Unlimited, RingCentral Office Premium, and Ultimate Edition accounts only. Learn more about Automatic Call Recording - Frequently Asked Questions | RingCentral.


Regional Settings

This section allows you to configure your regional date and time settings.  The time format option can be set to 12-hour or 24-hour format. You can also configure the Home Country code in this feature. 

Set Company Business Hours, Timezone and Time Format

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