07/02/18 18:37 PM  

RingCentral Phone for Mobile - VoIP Calling | 3G/4G Data Connection

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SummaryThis article provides information about VoIP Calling over 3G/4G Data Connection. VoIP Calling allows you to make phone calls over the Internet, without consuming your airtime minutes. There is no additional charge for this feature and is available for both iOS and Android-powered devices.
Details

 

VoIP Calling | 3G/4G Data Connection

  
 
 

Things to know about VoIP Calling through 3G / 4G Data Connection

• When a VoIP call is placed or received through a WiFi connection and the WiFi fails, the VoIP call will not be disconnected and will continue through the phone's data connection, if the RingCentral Phone for Mobile is set to Always Use VoIP.

• When a VoIP call is placed or received through a WiFi connection and the WiFi fails, the VoIP call will be disconnected, if the RingCentral Phone for Mobile is set to Use VoIP only on Wi-Fi.

• Voice quality on 3G/4G LTE depends on network data quality E.g., if a user moves away from good data coverage area to a bad data coverage area (e.g. driving in a car), VoIP calls through 3G/4G may have voice quality issues.

• VoIP Calling through 3G/4G LTE will be charged against your phone's data allocation.


 

How to Enable or Disable VoIP Calliing through 3G / 4G Data Connection

To Enable or Disable VoIP Calling through 3G / 4G data connection, follow the steps below:

 

1. Log in to your RingCentral Phone for Mobile.

Log in to your RingCentral Phone for Mobile.

 

2. Tap your profile picture.

Tap your profile picture.

 

3. Tap Call Settings.

Tap Call Settings.

 

4. To enable VoIP calling through your phone's 3G/4G connection, choose Always Use VoIP. Selecting Use VoIP only on Wi-Fi will disable VoIP calling using your phone's 3G/4G connection. 

Click your device below to view the Call Settings screen and its features.

Android 
iOS
 

Viewing the Call Settings screen on Android devices

The Call Settings screen on Android devices has the following options available.

Android Screenshot

Features

Call Settings on Android

Always Use VoIP

When there is no Wi-Fi connectivity, calls will be connected using cellular data (3G/4G).

Use VoIP only on Wi-Fi

When there is no Wi-Fi connectivity, outgoing calls will be connected using your cellular voice minutes (RingOut).

Always Use Cellular Voice (RingOut)

Select this option when you prefer to make calls using only your carrier voice plan. You may incur possible charges and experience a lower voice quality.

See Enabling RingOut on your RingCentral Phone for Mobile to learn more.

 

 

Viewing the Call Settings screen on iOS devices

The Call Settings screen on iOS devices has the following options available.

NOTE: When VoIP is turned off, outgoing calls will be connected to you through your RingOut number.

iOS Screenshot

Features

Call Settings on iOS

Always Use VoIP

When Wi-Fi connectivity is poor, incoming and outgoing calls will be connected using cellular data (3G/4G).

Use VoIP only on Wi-Fi

When Wi-Fi connectivity is poor, outgoing calls will be connected using your cellular voice minutes (RingOut). To receive incoming calls when not in Wi-Fi, set up call forwarding to your mobile phone.

Always Use Cellular Voice (RingOut)

Select this option when you prefer to make calls using only your carrier voice plan. You may incur possible charges and experience a lower voice quality.

See Enabling RingOut on your RingCentral Phone for Mobile to learn more.

 

See Also


RingCentral Phone for Mobile - VoIP Calling | Outbound
RingCentral Phone for Mobile - VoIP Calling | Inbound  
RingCentral Phone for Mobile - VoIP Calling | Issues
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