07/02/18 18:46 PM  

RingCentral Phone for Mobile - VoIP Calling | Issues

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SummaryThis article provides information about the scenarios that you might encounter with VoIP Calling such as call interruption, reconnecting message, and slow internet. VoIP Calling enables you to make phone calls over the Internet, without consuming your airtime minutes. There is no additional charge for this feature and is available for both iOS and Android-powered devices.
Details

 

VoIP Calling | Issues

Call Interruption: What will happen when I get a regular call while I am on a VoIP call?

Click the link for your device below to learn more:

Android Users
iOS Users 
 

Android Devices

When a regular call comes in while on you are on a RingCentral call, the behavior will depend on the model and OS version of your Android phone. You will be notified that there is a regular incoming call and you will have a chance to decline or answer it.

• During the notification, the person on the other end of the VoIP call will not be placed on hold.

• When you choose to answer the regular incoming call, that is the only time that the VoIP call will be placed on hold.

• When you decline the regular incoming call, you can automatically continue with the VoIP call.

• When you answered the regular incoming call and finished with it, you will need to tap Hold to go back to the line and continue with the VoIP call.

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iOS Devices

When making or receiving a RingCentral call on your iOS device through the RingCentral Phone for Mobile for the first time, and you have the RingCentral Integrated Calling feature disabled, you will encounter the following message:

Important Information: Due to iOS system design, incoming iPhone calls will interrupt VoIP calls. Reject the iPhone call to continue with your VoIP call, or answer it to place the VoIP call on hold. 

Important Information

If a regular call comes in while you are on a RingCentral call, you can either answer or reject the mobile call, reply with a message, or choose to be reminded of the call at a later time.

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NOTE: When you get a regular call on your iPhone, the party on the other end of the RingCentral call will be placed on hold automatically and you will not hear anything. If you accept the regular call, the person on the other end of the RingCentral call will be put on hold and will hear your hold music. After you hang up from the regular call or if you reject the incoming regular call, the RingCentral call will be retrieved automatically so you can proceed with the RingCentral call.

With the RingCentral Integrated Calling feature, users are provided with a better call experience. An incoming mobile call triggers a screen which allows the users to interact with the incoming call either from a locked screen or when engaged in an active RingCentral call.

 

Reconnecting Message on VoIP Calls

When a VoIP call is disconnected, the call will be automatically reconnected. Users will hear a reconnecting sound, indicating the call is being re-established. You will see a "Reconnecting..." notification in the RingCentral Phone for Mobile's active call screen.

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Slow Internet: Option to Switch to RingOut

The RingCentral Phone for Mobile has an automatic pre-call network or internet quality detection. If the RingCentral Phone for Mobile detects that the network or internet will affect the VoIP call quality, Users will get a pop-up that will provide the option to Switch to RingOut, or Continue with VoIP. For more information about RingOut, go to Enabling RingOut on your RingCentral Phone for Mobile.

Option for RingOut

 

See Also

 

RingCentral Integrated Calling 
Call Interruption on RingCentral Phone for iOS 
Placing a VoIP call on the RingCentral Phone for Mobile
RingCentral Phone for Mobile - VoIP Calling | Outbound
RingCentral Phone for Mobile - VoIP Calling | 3G/4G Data Connection
RingCentral Phone for Mobile - VoIP Calling | Inbound  
 

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