06/28/18 20:13 PM  

RingCentral Phone - Use your Softphone

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SummaryThis article provide information on how to use your softphone. You can configure your phone settings to make RingCentral Phone as your primary phone device to answer or make VoIP calls.
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RingCentral Phone - Use your Softphone


You can configure your phone settings to make RingCentral Phone as your primary phone device to answer or make VoIP calls.

Logging in• Users can log in to the RingCentral Phone on multiple computers at a time.

• When logged in on multiple computers, all messages, calls, logs and availability status are synced with the User's account.

• When 1 RingCentral Phone deletes a message, the same message is deleted on all devices that are logged into the same extension.

NOTE: RingCentral does not recommend logging into the same extension on multiple computers because there is no ability to track which computer deleted a message or call. 
Incoming Calls• When an incoming call arrives, the app on your computer will ring and display the caller's information, if available.

• When logged in on multiple computers, all computers will ring at the same time but only 1 computer will be able to accept the call.

• If 2 softphones for example are logged into the same extension and softphone 1 gets the call, softphone 1 will not have the ability to transfer the call to softphone 2 because both are logged into the same extension.

NOTE: RingCentral does not recommend multiple logins since it will cause an incorrect User status, which is essential for features that rely on User Availability such as Call Queue and Presence.
Outgoing Calls• Users with an assigned Digital Line (Desk phone) can use the dialpad in the app or click the Call button from any of their contacts to make calls. 

• When logged in on multiple computers, only 1 computer will be authorized to place an outgoing call directly from the RingCentral Phone, and the rest can place outgoing calls via RingOut

• RingCentral Professional customers can use the RingOut feature to place outgoing calls. To place an outgoing call directly from the RingCentral Phone, RingCentral Professional Administrators can Add and Assign a Digital Line to the RingCentral Phone where they want to place outgoing calls. 

• User Extensions without an assigned Digital Line (Desk phone) can use the RingOut feature to place outgoing calls. To place an outgoing call directly from the RingCentral Phone, Administrators can Add and Assign a Digital Line to the RingCentral Phone where Users want to place outgoing calls.
Transferring Calls• RingCentral Professional customers and User Extensions without a Digital Line (Desk phone) are only allowed to do Blind Transfer or Send Directly to Voicemail.

• Users with Digital Line (Desk phone) can do Warm Transfer, Blind Transfer and Send Directly to Voicemail.

• If 2 softphones are logged into the same extension and softphone 1 gets the call, softphone 1 will not have the ability to transfer the call to softphone 2 because both are logged into the same extension.
 

See Also


RingCentral Phone - Set up Softphone Outbound Call
RingCentral Phone - Softphone Outbound Call | Add a Digital Line

 
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