10/20/18 01:21 AM  

Integrations - Salesforce - Unable to Open a New Ticket within Service Web

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Article

 
SummaryThis article provides information on what to do when you are unable to open a new ticket within the Service Web.
Details

 

RingCentral for Salesforce -  Unable to Open a New Ticket



Description:
User is unable to open a new ticket, or review the status of opened tickets within Service Web because User does not have a valid Salesforce license for their user account on the back end.

Scenario:
User logs into the Service Web and goes to Get Help. Within the Help Center page, User clicks Contact Support.
User clicks Open Case, and is redirected back to the login screen.
 
Workaround:
Send an email to Business Services Help including the following information:
 
• Account name
• User ID of the account
• Description of the problem
• Steps to reproduce the issue
• Actual and expected behavior
 
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