10/20/18 01:04 AM  

Logging in - Unable to Login | Incorrect Phone Number and Extension | RingCentral Online Account

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SummaryLogin issue on your RingCentral online account occurs when the phone number and extension is incorrect. This article provides information on what to do when you are unable to login due to incorrect phone number and extension.
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Unable to Login | RingCentral Online Account | Incorrect Phone Number and Extension

 

IMPORTANT: If you are unable to remember the Phone number, contact the Administrator of your account. If you are an Administrator and cannot remember your RingCentral number, you can get the Account Number from the RingCentral Service Statement on your email. 

 
• Using a wrong number when logging in is one of the most common factors that would prevent you from logging in to your online account. 
• To resolve this, make sure to use the correct RingCentral Phone Number when logging in. 
• Start with the area code plus the 7- digit telephone number. The same login information should be used on the RingCentral Phone. You do not need to include a hyphen when you enter your telephone number (ex. type 1866936 instead of 1866-936).
 

Logging in as an Administrator

 
• You can enter the Main RingCentral Number on the Phone Number field, and leave the Extension field blank if you are using the System default extension (Ext. 0); or,
 
• You can enter your Direct number on the Phone Number field, and leave the Extension field blank. Your Direct number is the number directly assigned to your extension in the company directory; or,
 
• You can enter the Main RingCentral Number on the Phone Number field, and your Extension number on the Extension field, if you were assigned a  different extension number, other than Ext. 0.
 

Logging in as a User

 
• You can enter your Direct number on the Phone Number field, and leave the Extension field blank. Your Direct number is the number directly assigned to your extension in the company directory; or,
 
• You can enter the Main RingCentral Number on the Phone Number field, and your Extension number on the Extension field. The Extension number is assigned to you by your Administrator.
 

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