Single Sign-On on the RingCentral online account allows employees in a company to access all the company applications with one set of credentials. You can set up SSO for your company by yourself or contact support for assistance.
First time SSO set up
1. Log in to your RingCentral online account as administrator.
2. Click More > Security and Compliance > Single Sign-on.
3. Under SSO Configuration, select either Set up SSO by yourself or Contact Customer Support.
Set up SSO by yourself
Note: If the IDP (Identity provider) entity ID is used by another account or multiple accounts, you will not be able to set up SSO yourself; you will need to contact RingCentral Support for manual configuration.
1. Click Set Up under Upload identity provider metadata file and certificate.
2. Under Upload IDP metadata, click the dropdown and select either Upload with file or URL.
• Upload with a file: Click Browse, select a file and click Open.
• URL: Paste the URL and click Import.
3. Select email attributes you want to use within your metadata from the dropdown list under Map Email Attribute to. If the email attribute is not recognized, enter the name of the attribute by clicking Custom in the dropdown.
4. Under Certificate Management, click Upload to upload the certificate and set the primary one.
5. Click Save.
6. Download the Service Provider metadata and import it into your IDP server to complete the configuration on your IDP side.
7. Tick Enable SSO Service checkbox, then click Save.
Contact Customer Support
1. Click View Detail under Contact Customer Support. The Contact Support to Enable SSO window will pop up with instructions.
2. Prepare IDP SAML 2.0 metadata. RingCentral will need your SAML 2.0 metadata details from an Identity Provider (IDP). Export the SAML 2.0 metadata details from an Identity Provider (IDP), like PingFederate, Okta, or a homegrown IDP. Click on the links for guidance.
3. Contact RingCentral Customer Support and request Single Sign-on setup assistance. The Support staff will ask for the exported SAML 2.0 metadata file and answer your Single Sign-on questions.
4. Import SAML 2.0 Service Provider (SP) metadata. You will receive an email from the RingCentral Customer Support containing SAML 2.0 SP metadata. You need to import this data into your Federation Server.
5. Enable SSO Integration.