05/15/20 02:04 AM  

RingCentral Message Storage and Account Data Retention

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SummaryThis article discusses the options available to RingCentral Users when backing up their account data. It also provides data retention guidelines for the account in general as well as for the Analytics Portal.
Details


RingCentral enforces rules for managing account data storage for optimal system performance and reliability. Users have options for backing up data prior to it being deleted according to the enforcement of RingCentral's data storage policy. 

• The voicemail, fax messages, and call logs can be viewed through the RingCentral online account, RingCentral Phone for Desktop, and RingCentral Phone for Mobile.
• Text messages (SMS/MMS) can be viewed through the RingCentral Phone for Desktop and RingCentral Phone for Mobile. 

NOTE: The RingCentral Retention Management API allows Account administrators to customize the Data Retention Policy to ensure the organization keeps less than 90 days of message data. See Integrations - Retention Management API - Overview for more information. 
 

Click on links below to learn more.

Account Data Backup Options
General Account Data Retention Guidelines (RingCentral US and CA) 
Analytics Portal Account Data Retention Guidelines (RingCentral US and CA)

 

Account Data Backup Options

RingCentral Users can back up their account data using any of the following methods:

Download the data from the online account
Use the RingCentral Connect Platform API
 

Download the data from the online account

Users can download their Voicemail, Fax Messages, Call Logs, and Call Recordings from the RingCentral online account.

FEATURE

BACKUP OPTION

Email / Fax Messages
(Download button in the Messages Tab)

Yes

Email / Fax Messages
(Email Notifications with message attachments)

Yes

Call Recordings
(Bulk Call Recordings download under the Call Logs Tab)

Yes
(no maximum download size limit)

Call Logs
(Download)

Yes

Call Logs
(Email Call Logs Delivery)

Yes
(subject to 10,000 calls limit)


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Use the RingCentral Connect Platform API

The RingCentral Connect Platform offers a family of Cloud APIs and SDKs that integrates voice, SMS, and fax communications, and provides access to communications data. A beta program is available for RingCentral customers. Registration, documentation, and SDKs are available at developer.ringcentral.com.

API Links


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General Account Data Retention Guidelines

FEATURE

DURATION

COUNT / SIZE

Automatic Call Recordings

90 days

100,000 Recordings per account

On-Demand Call Recordings

90 days

--

Inbox
(Fax / Voice Messages)

--

200 messages

Sent 
(Fax Messages)

30 days

--

Outbox 
(Fax Messages)

n/a

n/a

Text Messages (SMS/MMS)

No limit

5,000 messages per folder, per User
(Inbox, Outbox, Sent, Deleted)

Call Log

12 months

(9 months in mobile apps on some accounts)

No limit

RingCentral App (Glip)

• The Admin can set the retention policy to any number of days, although there are preset options for 30, 60 and 90 days. Once a policy is set, on a nightly basis all content older than the specified number of days will be deleted.

• Invite emails and password reset emails are enabled.

• Glip Today emails and notifications e-mail containing content (conversation posts, at-mention posts, etc) are enabled.


NOTE: The Inbox message cap is 200, however, the messages are not deleted right away. Deleted messages are stored in the Deleted folder for 5 days. The system performs a periodic audit and automatically deletes the excess messages from any mailbox with over 200 messages. After which, the deleted messages are permanently removed from RingCentral's system and can no longer be retrieved. The maximum number of messages returns back to 200 by then.

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Analytics Portal Account Data Retention Guidelines

FEATURE

DURATION

QoS
6 months
Performance
6 months
Company Numbers 
6 months
Live Reports
24 hours
Device Status Reports 
7 days


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See Also
Manage your Messages Inbox

 

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TitleRingCentral Message Storage and Account Data Retention
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