01/27/20 23:38 PM  

Call Park Overview | RingCentral

« Go Back

Article

 
SummaryThis article provides information about the Call Park and Park Locations feature.
Details
 
For more videos like this, visit RingCentral University.

 

The Call park feature allows a User to put a call on hold on a Park Location and continue the conversation from another device.

What is Park Locations? 
Use Case 
How to Access Park Locations?

Add a Park Location
Configure a Park Location
Add Users to a Park Location


 

What is Park Locations?


Park Locations is a feature that works on the RingCentral Phone desktop and mobile applications, and on deskphones that support Presence. It allows a specific group of people to park a call in a private location that only specific individuals can pick up. To be able to do this, they must be added as authorized members of a specific Park Location Group.

Account Administrators can set up Park Locations by adding a Park Location Group on the RingCentral online account. Presence should then be set up on extensions authorized to use the Park Locations. 

 

Use Case


A CEO's executive assistant answers a call on behalf of the CEO, who is on another call. The Executive Assistant parks the call on a specified Park Location. The CEO then picks up the call on his phone.

 

How to Access Park Locations?


Administrators should log in to the RingCentral online account. In the Admin Portal, go to Phone System > Groups > Park Locations. The list of all Park Location groups will be displayed, showing the status and extensions. From this section, you can enable, disable, or delete a Park Location group from the Operation column. You can also do the following:
 

Add a Park Location
Configure a Park Location
Add Users to a Park Location

 

Add a Park Location


Creating a Park Location allows account Administrators to specify the extension number and authorize Users to park as well as pick up a call from the park location. Up to 100 Park Location groups can be added through the Online account.

1. Click New Park Location.

2. Specify the Group Name and Extension Number, then click Save.

3. Click Yes to add Users that can park phone calls to this extension. Otherwise, click No, I will do it later.

4. You will be redirected to the Location Members screen. Select the names of the Users that should be added to the list. Click Save. If the added user/s belong to a ring group, all members of the ring group must be added to the Users of the park location.


Location Members - Select Users

5. An Alert window appears as a reminder to set up the User's Presence. Click OK.

6. Set up Presence Appearance on the online account.


 

Configure a Park Location


1. Click the Park Location group to configure.

2. Click Park Location Details.

3. To change the Extension Number and Group Name, delete the number and/or name, then enter the correct information in the boxes provided.

4. To disable the group, click Disable below Status. In the confirmation pop-up, click Disable.

5. Click Save.

6. You  may continue to add Users, 


 

Add Users to a Park Location


1. Click the Park Location group where the Users will be added to.

2. Click Location Members.

3. Select the names of the Users that should be added to the list. Click Save. If the added user/s belong to a ring group, all members of the ring group must be added to the Users of the park location.

4. An Alert window appears as a reminder to set up the User's Preference. Click OK.

5. Set up Presence Appearance on the online account.


 

Click on the links below for additional references and related articles:

Call Park - Park and Retrieve a Call from a Park Location 
Call Park - Use Call Park on Desk phones 

RingCentral Phone for Desktop
Call Park
Call Park - Use Park Locations
Call Park - Sending a call to a Park Location
Call Park - Use Park Locations

RingCentral Phone for Mobile
Call Park - Access Park Locations
Call Park - Park and Retrieve a Call from a Park Location 

RingCentral App
How to Park and Retrieve a Parked Call on the RingCentral App for iOS
How to Park and Retrieve a Parked Call on the RingCentral App for Android

Troubleshooting
Call Park - "Transfer Failed" Error



 

Ranking
TitleCall Park Overview | RingCentral
URL Name8355
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information