10/20/18 01:22 AM  

Intercom - Enable Intercom | RingCentral

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SummaryHow do I enable the Intercom on my RingCentral Online account?
The RingCentral Intercom feature allows hands-free peer-to-peer conversations between Users on desk phones and the RingCentral Desktop app. It enables you to call another extension in your company using the Intercom soft key on your desk phone. The extension phone beeps to notify the User of the incoming Intercom call, then the User's phone automatically answers in speakerphone mode.

This feature requires an Intercom-capable phone and is useful for announcing parked calls, notifying of visitors, and engaging in hands-free communications with colleagues.

Call routing and forwarding are supported, so if Users are on Intercom calls on their desk phones, the incoming regular phone calls can be automatically forwarded to another device. Check User: Configure Call Forwarding and User: Configure Incoming Call Information to learn how you can set forwarding rules if your desk phone is busy.

The following RingCentral devices support placing and receiving Intercom calls.

NOTE: The RingCentral Mobile app cannot make Intercom calls. Incoming Intercom calls are converted into regular inbound calls.
Cisco303 / 502G / 504G / 508G / 509G / 514G / 525G / 525G2
Polycom321/ 331 / 335 / 450 / 550 / 560 / 650 / 670 / VVX310 / VVX410 / VVX500 / VVX311 / VVX411 / VVX 501 / VVX 601

NOTE: Polycom 6000 conference phones do not have soft keys but use the touch-tone command *85 to initiate an Intercom session.
YealinkT42S / T46S 
RingCentral Desktop appCANNOT make and receive Intercom calls;
Can only INITIATE an Intercom call.

Follow the steps below to enable this feature on your extension using the RingCentral Online account. Make sure you are logged in to your RingCentral Online Account before following the steps below.

Step 1:

Click Settings.

Click Settings.

Step 2:

Click Phones & Numbers.

Click Phones & Numbers.

Step 3:

Click the Phones tab.

Click the Phones tab.

Step 4:

Click the Intercom button.

Click the Intercom button.

Step 5:

Select On next to Phone permitted to accept intercom calls.

Select On next to Phone permitted to accept intercom calls.

Step 6:

Select the device where you want to accept Intercom calls.

Select the phone that needs to accept Intercom calls.

Step 7:

Click the Users tab.

Click the Users tab.

Step 8:

Select the User/s who can make Intercom calls to you.

Click Save.

Select the User/s who can make Intercom calls to you. Click Save.

See Also

Intercom Frequently Asked Questions 
Intercom Feature Overview 
Admin: Enable Intercom
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