09/25/20 20:37 PM  

RingCentral Multi-Site Support: Creating New Sites

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SummaryThis article provides instructions for account administrators on how to create new sites when using the multi-site feature.
Details

RingCentral Multi-Site Support Overview allows you to configure and manage your different office locations under one account. This article will guide you on how to create a site.

IMPORTANT: You must enable the Multi-Site option before proceeding with the instructions below.

  1. Log in to the RingCentral online account.
  2. On Phone System, click Company Info.
    • On Phone System, click Company Info.
  3. Click New Site.
    • Click New Site.
  4. Enter the Site Name and the Site Extension. Select the Site Address from the drop-down list, or click the New button to create or enter a new Site Address, then click Next.
    • Click Next.
  5. Set the Time Zone, Home Country Code, Greetings Language, Time Format, User Language, Regional Format, and Business Hours, then click Next.
    • Set the Time Zone, Home Country Code, Greetings Language, Time Format, User Language, Regional Format, and Business Hours. Click Save.
  6. Assign numbers to the Site. You may assign your existing numbers or click the New Numbers tab to add or purchase a number for the site. Click Next. You may skip this step and assign numbers to the site later.
    • Assign Numbers to the Site. You may assign existing numbers or add (and purchase) new direct numbers. Click Next.
    • NOTE: Numbers assigned to the site will not be able to send an outbound SMS. However, users assigned to the site may send an outbound sms using their assigned number.
  7. Enter the Outbound Caller ID Name, then click Next.
    • Enter the Outbound Caller ID Name, then click Next.
  8. Select an Existing IVR or create a New IVR, then click Next.
    • Select an existing IVR or create a New IVR. Click Next.
  9. If the Cost Center Management option is enabled in the account, the Cost Center Code page will be displayed. Select the site's cost center code or enter a new one, then click Next.
    • Select the site's cost center code or enter a new one. Click Next.
  10. On the Summary page, you will be notified that the site is created successfully. Click Done to exit the wizard.
    • Click Done.

Site information can be viewed and edited later within Phone System > Company Info. See RingCentral Multi-Site Support: Configure Company Info for more information.

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TitleRingCentral Multi-Site Support: Creating New Sites
URL Name9894
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