RingCentral Multi-Site Support allows you to configure and manage your different office locations under one account. This article will guide you on how to create a site.
IMPORTANT: You must enable the Multi-Site option before proceeding with the instructions below.
Log in to the RingCentral Online account.
On Phone System, click Company Info.
Click New Site.
Enter the Site Name and the Site Extension. Select the Site Address from the drop-down list, or click the New button to create or enter a new Site Address.
NOTE: Click Select Site to use the Copy Settings from option to create the site that would copy the Business Hours and Regional Settings from one of the existing sites.
Set the Time Zone, Home Country Code, Greetings Language, Time Format, User Language, Regional Format, and Business Hours.
Assign Numbers to the Site. You may assign your existing numbers or click the New Numbers tab to add or purchase a number for the site. Click Next.
You may skip this step and assign numbers to the site later.
NOTE: Numbers assigned to the site will not be able to send an outbound SMS. However, Users assigned to the site may send an outbound sms using their assigned number.
Enter the Outbound Caller ID Name, then click Next.
Select an Existing IVR or create a New IVR.
NOTE: To create a new IVR, click the New IVR tab, then enter the Extension Number and Extension Name.
The Cost Center Code page appears when the Cost Center Management option is enabled on your account. Select the site's cost center code or enter a new one, then click Next.
NOTE: Go to Step 10 if you do not have this option available on your screen.
On the Summary page, you will be notified that the site is created successfully.
Site information can be viewed and edited later within Phone System > Company Info. See RingCentral Multi-Site Support: Configure Company Info for more information.