09/25/20 22:01 PM  

RingCentral Multi-Site Support: Moving Assets Across Sites

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SummaryHow do I move assets to a different site?
Details

The RingCentral Multi-Site Support ‘Change Site’ button allows Administrators to assign selected Users, IVR Menus, and Call Queues from one site to another.

Use Case

A retail company's Administrator uses the Change Site button to conveniently move Users, IVR Menus, and Call Queues from one site to another.

Click on links below to learn how you can move the following assets.

Moving Users to another Site

  1. Log in to the RingCentral Online account as an administrator.
  2. Click Users.
  3. On the User list, select the User/s that need to be assigned to a different site. Click Change Site.
    • On the User list, select the User/s that need to be assigned to a different site. Click Change Site.
  4. Select the Site where the User/s will be moved, then click Change Site. You may check Adjust time and regional settings to the settings of the new site? to apply it to the moved User/s.
    • Select the Site where the User/s will be moved, then click Change Site.

Moving Company Numbers to another Site

  1. Log in to the RingCentral Online account as an administrator.
  2. Click Phone System.
  3. Go to Phone Numbers > Company.
  4. On the Company Number list, select the number that needs to be assigned to a different site. Click Assign to Ext.
    • User-added image
  5. On the Select Extensions window, filter to the Site where you want to transfer the Company Number then select the extension from that site.
    • User-added image
  6. Click Save.

Moving IVR Menus to another Site

  1. Log in to the RingCentral Online account.
  2. Go to Phone System > Auto-Receptionist.
  3. Click the IVR Menus tab and select the IVR Menu/s that need to be assigned to another site, then click Change Site.
    • Select the IVR Menu/s that need to be assigned to another site, then click Change Site.
  4. Select the Site where the IVR Menu/s will be moved, then click Change Site.
    • Select the Site where the IVR Menu/s will be moved, then click Change Site.

Moving Call Queues to another Site

  1. Log in to the RingCentral Online account.
  2. Click Groups.
  3. On the Call Queues tab, select the Call Queue/s that need to be assigned to a different site. Click Change Site.
    • ​​​​​​​On the Call Queues tab, select the Call Queue/s that need to be assigned to a different site. Click Change Site.
  4. Select the Site where the Call Queue/s will be will be moved, then click Change Site. You may check Adjust time and regional settings to the settings of the new site? to apply it to the moved Call Queue/s.
    • Select the Site where the Users will be moved, then click Change Site. NOTE: You may check Adjust time and regional settings to the settings of the new site? to apply it to the moved Call Queue/s.

Moving Shared Lines to another Site

  1. Log in to the RingCentral Online account.
  2. Go to Phone System > Groups.
  3. Click the Shared Lines tab.
  4. On the Shared Lines tab, select the Shared Line/s that need to be assigned to a different site then click Change Site.
    • ​​​​​​​On the Shared Lines tab, select the Shared Line/s that need to be assigned to a different site. Click Change Site.
  5. Select the Site where the Shared Line/s will be will be moved, then click Change Site. You may check Adjust time and regional settings to the settings of the new site? to apply it to the moved Shared Line/s.
    • Select the Site where the Shared Line/s will be moved, then click Change Site. NOTE: You may check Adjust time and regional settings to the settings of the new site? to apply it to the moved Shared Line/s.
Ranking
TitleRingCentral Multi-Site Support: Moving Assets Across Sites
URL Name9896
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