08/22/19 19:11 PM  

Call Log - Overview | RingCentral

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SummaryThis article discusses the Call Log feature on the RingCentral Online account.


Call Log - Overview

The Call Log displays a complete record of incoming and outgoing calls, as well as faxes for the company number and specified extensions. The view can be customized according to a period of time, type of call (inbound or outbound), blocked calls or recorded calls. It allows reports to be saved and delivered to a designated email address on a daily, weekly, monthly basis or on specified days. 

Logs are stored in your RingCentral Online account for 1 year or until you delete them. For more information, check Message Storage and Account Data Retention.

IMPORTANT: Call log shows raw data of all the incoming and outgoing calls and faxes made by the entire account; the Analytics Portal contains reports that provide enhanced data visualization, allowing you to access dashboards with over 30 key performance metrics, as well as view trends and call patterns for a period of time. 

NOTE: Administrators can either allow or restrict Users from viewing the Call Log by granting permissions, assigning roles to specified Users. You may also disable the Call Log feature by customizing the User Roles and Permissions and assigning the Role to your specified Users. See the following references for more information: 

User Roles and Permissions
Call Log - Allow Permission to View


Features and Benefits

 Aids in forecasting costs and tracking productivity.
 Quickly search and sort call logs.
 Provides flexible formats and easy access.


Basic Call Log Functions

How to View your Call Log
How to Search in your Call Log
How to Filter your Call Log
How to Interpret or Read your Call Log
How to Delete your Call Log


Other Call Log Features

Call Log - Enable or Disable Call Log Delivery (automatically receive Call Log reports on your Email)
Call Log - Download Call Logs and Recorded Calls


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