Configuring the Call Recording Settings on your RingCentral account

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SummaryHow do I change the On-Demand, and/or Automatic Call Recording Settings via the RingCentral Online Account?
Details
RingCentral Users have 2 options for recording calls depending on the RingCentral Plan on which users are subscribed to. 
 
1. On-Demand Call Recording - available for ALL RingCentral Plan users.
2. Automatic Call Recording - available for RingCentral Premium and Enterprise Plan users. 

For instructions on how to view, listen, or download your On-Demand and/or Automatic Call Recordings, go to Downloading and Listening to Automatic Call Recordings and On-Demand Call Recordings.
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Enabling or Disabling On-Demand Call Recording on your Account

On-Demand Call Recording enables users to record calls at any time by pressing star 9 (*9) on a phone dial pad. This feature is enabled by default on ALL RingCentral Plans (excluding Fax plans).
 
Account Administrators can enable or disable this feature by following the steps below: 

Step 1: 

Step 2: 

Go to Admin Portal, and then click Phone System.

configure call recording - click phone system

Step 3: 

Go to Auto-Receptionist, and then click Call Recording.

configure call recording - autoreceptionist

Step 4: 

The On-Demand Call Recording feature is Enabled by default.
To disable it, just click Disabled, and then click Save. 
Otherwise, click Enabled, then click Save.
 
configure call recording - On-demand Call Recording
 
IMPORTANT: Certain laws require that your callers hear a call-recording notification before and after a call is recorded. As an administrator, you need to make sure your company's call recording proceures comply with all applicable laws and regulations. RingCentral is not responsible for your company's compliance.

How to Initiate an On-Demand Call Recording

The On-Demand Call Recording feature allows Users to manually record phone calls anytime using an IP Phone provisioned with RingCentral, Forwarding Number, or RingCentral Mobile App

Both Administrators and Users can manually record calls using their IP Phones or Forwarding Numbers by following the steps below:


Step 1:

In an active call, press *9 (star 9) to start recording your conversation.

NOTE: You can tap the Record button using the RingCentral Mobile App.

Step 2:

To stop and save the recording, you can press *9 (star 9) again.


NOTE: You can tap the Record button again using the RingCentral Mobile App to stop and save the recording.

IMPORTANT: Your callers will hear a call-recording notification before and after the call is recorded.

 

How to Enable or Disable Automatic Call Recording on your RingCentral Account

Automatic Call Recording is a feature which enables RingCentral to automatically record all incoming or outgoing calls. The Automatic Call Recording feature is available for RingCentral Office Premium and Enterprise customers only. This feature is disabled by default

You may pause or mute the Automatic Call Recording to exclude sensitive information that will be included in the recording. 

Desk Phone - Press * and 9 to mute or resume the recording.
Softphone - Press the Record button to pause or re-start the recording.

Administrators can enable this feature by following the steps below:


Step 1:

Log in as an Administrator to your RingCentral Online Account.

Step 2:

Go to Admin Portal, and then click Phone System.

configure call recording - click phone system2

Step 3: 

Go to Auto-Receptionist, and then click Call Recording.

configure call recording - autoreceptionist

Step 4:

Enable or Disable the Automatic Call Recording, and then click Save.

configure call recording - enable automatic call recording
 
IMPORTANT: Certain laws require that your callers hear a call-recording notification before and after a call is recorded. As an administrator, you need to make sure your company's call recording proceures comply with all applicable laws and regulations. RingCentral is not responsible for your company's compliance.

configure call recording - automatic call recording warning prompt
 
To set up your extensions to automatically record calls, continue below.

How to Set up Users and Groups to Automatically Record Calls

Administrators can set calls of specific users and groups to be automatically recorded by following the steps below:

Step 1:

Step 2:

Go to Admin Portal, and then click Phone System.

configure call recording - click phone system3

Step 3: 

Go to Auto-Receptionist, and then click Call Recording.

configure call recording - autoreceptionist 3

Step 4:

Make sure that the Automatic Call Recording is Enabled, and then click Edit under Extensions to Record.

configure call recording - Extensions to record

Step 6:

You will see the tabs for your Users, Call Queues, Shared Lines, Paging Only and Limited Extensions.
 
Tick the corresponding checkboxes for user/s or group extensions whose calls you want to be automatically recorded, then click Save.
 
configure call recording - select Extensions to record

NOTE: You can only automatically record incoming calls on your Call Queue, Shared Lines, and Paging Only extensions.

Step 7: 

You will be redirected to the previous screen, click Save.

configure call recording - save settings

​To set up additional Automatic Call Recording options, continue below.

Additional Automatic Call Recording Options

Step 1:

Step 2:

Go to Admin Portal, and then click Phone System.

configure call recording - click phone system4

Step 3: 

Go to Auto-Receptionist, and then click Call Recording.

configure call recording - autoreceptionist4

Step 4:

Under Automatic Call Recording.
 
You will see 3 options: 

• Play periodic tones for outbound calls
Check / uncheck to enable/disable the injection of a short tone on the call to remind parties that the call is being recorded.
 
configure call recording - play periodic tones
 
• Play Call Recording Announcement for Outbound Calls
Please use this option to enable playing call recording announcement to party answering the outbound call.
 
configure call recording - play call recording
 
• Allow mute in Auto call recording
Allow users to mute sections of the call recording so that sensitive information is not captured. 

Desk Phone - Press * and 9 to mute or resume the recording.
Softphone - Press the Record button to pause or re-start the recording.

configure call recording - allow mute

Step 6: 

Click Save.

configure call recording - save settings2

See Also:

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