Make sure that your email address is spelled correctly, including the domain name. Ensure that it is attached to your own extension number. If you did not receive the verification code through your email address, please contact RingCentral Support to have Account Validation temporarily disabled. The RingCentral Support Representative will need to verify your account by asking you the following details:
• RingCentral Phone Number
• Extension Number
• Answer to your Extension's Security Question
RingCentral Support can provide further assistance after the account is verified. If you are a User with NO Administrator access and unable to remember the answer to your extension's Security Question, contact your Account Administrator to change your extension's Security Question and Answer. You can update your Security Question and Answer once you are logged in to your account.
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