03/20/19 17:00 PM  

Company Greeting - Setup Custom Greeting | RingCentral

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SummarySet a custom company greeting to personalize what customer's hear when they call your company number. You can record your company greeting over the phone or through your computer's microphone. If you have a pre-recorded sound file, you can import that file in to your company greetings.


How to Set Up Custom Company Greeting  

1. Log in as an Account Administrator to your RingCentral account.

2. Go to Admin Portal > Phone System > Auto-Receptionist > General Settings > IVR Settings > Company Greeting 

User-added image

3. On either Company Hours Greeting or After Hours Greeting, click Edit.

4. Select Play company greeting.

5. Under Set Greeting, select Custom.

NOTE: Record your greeting by Phone or Computer Microphone, just follow the on-screen instructions. Or, set your company greeting by Importing a sound file from your computer. 

play company greeting

6. Under If Caller Enters no Action, select Connect to Operator or Disconnect.

- Connect to Operator: This is selected by Default. Selecting this option will direct callers to ext. 0, or the Operator Extension, after the greeting.
- Disconnect: Selecting this option will disconnect the caller after the greeting repeats three (3) times.

7. Click Done when finished.

See Also:

Call Queue - Customizing Greetings | RingCentral
Setting your Company Call Handling and Operator Extension
Set Up Advanced Company Call Handling rules via the Auto-Receptionist

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