Learning center

Administrator: Getting Started

As the administrator of your RingCentral system, you can harness the power of the cloud to control any and all of your company settings anytime, anywhere, from any device.

Company Settings determine how calls are handled when they first reach your RingCentral system - i.e., when a caller dials your main company number. Watch this video to learn some of the ins and outs of managing Company Settings.

Add and setup users

Take a look at these short videos to find out how an administrator can configure user extensions:

  • Messages and Notifications Overview for Users
  • Set up notification for calls, voicemails, and faxes for Admins
  • How to delete an extension in your RingCentral account via the web

 

Ordering and configuring phones

Administrators can add or change phone assignment for inbound and outbound calling.

These videos show how to manage phones as an Administrator.

Additional phone numbers

Additional phone numbers can help your business establish a local presence, gain nationwide credibility, or to provide callers with direct-dial access to a particular department.

As an administrator, you have the option to add toll-free numbers, local numbers and/or vanity numbers to your account.

Set up your business hours

It’s easy to set up your RingCentral phone system to handle calls both inside — and outside — your company’s normal business hours. Watch the following videos to learn how to route incoming calls to specific extensions, send them to voicemail, and set up other procedures for handling calls during business hours and after hours.

 

Advanced call handling

Advanced call handling lets you create additional rules. For example, when you’re away on vacation you might want to set different rules for incoming calls. 

Call handling with Auto-Receptionist

The RingCentral Auto-Receptionist allows system administrators to:

  • Choose how incoming calls are handled during normal business hours, as well as after hours
  • Specify the greeting callers will hear
Call recording

There are two types of call recording features in the system:

On Demand Call Recording

Auto call Recording

Please note that automatic call recording is available only on select RingCentral plans. Please note that state and federal laws require that callers hear a call-recording notification before and after their call is recorded. Your company’s call recording procedures must comply with federal and state laws; RingCentral is not responsible for compliance.