Learning center

Introduction

RingCentral is an award-winning cloud communications system that delivers high-quality online meetings, unified voice, fax, text, and audio conferencing for businesses of all sizes.

 

This guide will help system administrators set up and access the following RingCentral features:

 

  • Auto-Receptionist
  • Multi-level IVR (Auto-Attendant)
  • Visual IVR Editor
  • Company directory
  • Company numbers
  • Call groups
  • Presence
  • Call queues
  • Call monitoring
  • Call handling and forwarding
  • Call recording on-demand and automatic
  • Audio conferencing
  • Paging
  • Hot desking
  • Reports
  • Meetings Reports
  • Roles and Permissions
  • Templates
  • RingCentral Rooms and Room Connector*
  • Multiple Account Access
  • Corporate email as user ID
  • Gmail (or G Suite) email as user ID

    *An additional license fee is required.

 

 

How to Access Your Account

If you have just created your administrator account, but have not set up your account, first see Appendix A: Express Setup for Administrators to learn how to set up your account.

 

Log in to your online account by going to https://service.ringcentral.com/. The default method of account access is by RingCentral phone number. Select your country from the drop-down menu and enter your RingCentral phone number and password. Click Log In.

 

 

Email or Google as User ID

You may optionally configure users to log in with a unique corporate email address or Google (Gmail or G Suite) account. See Use a Corporate Email Address to Log In and Use a Google Account to Log In.

 

Single Sign-on

If Single Sign-on is set up for your account, click Single Sign-on at the bottom of the screen. Enter your email address on the following screen, then log in with your corporate credentials. For more information see Single Sign-on*.

 

Account Validation

Account Validation is a security feature that helps protect against fraudulent activity on your account. You will be asked for a security validation code when you log in from a new or unrecognized computer for the first time. Depending on your account settings, you will need to check your phone or email for the security code and enter it in the box before logging in.

 

Use a Corporate Email Address to Log In

Before you begin

The Email as User ID feature allows users to log in using a unique email address. When users log in to an account, they receive a notification about the feature, and can enable the feature by specifying a unique email address.

This feature applies to accessing your RingCentral online account, RingCentral Meetings, endpoints such as the Mobile App and RingCentral for Desktop, integration applications, and the Multiple Account Access portal. This feature can also be configured during Express Setup of your RingCentral account.

For information on automatically provisioning users from your corporate directory, see Directory Integration.

 

If not already configured, enable the feature:

Procedure

  1. Log into your account using RingCentral credentials.
  2. Enable the feature as follows:
    1. In the email popup, select Enable now, and click OK.
    2. Or, in User Settings, select Use email to log in.
  3. Verify the uniqueness of the email address.
  4. Edit any duplicate email addresses.
  5. Click Save and log out.

 

To Log In using Email as User ID:

  1. In the login screen, click Email.
  2. Enter the unique Email address and Password that has been associated with your RingCentral account.
  3. Click Sign In.

 

 

Use a Google Account to Log In

Before you begin

The Google login feature allows users native support for logging in using a Google email address and password. This feature requires a unique Google email address (Gmail or G Suite email). The admin configures a Google email address when assigning an extension, and verifies the uniqueness of the email address. By default, users can log in with their Google email address or other RingCentral credentials.

This feature applies to accessing your RingCentral online account, endpoint such as Mobile App and RingCentral for Desktop, RingCentral Meetings, RingCentral Glip, integration plug-ins for Chrome, and the Multiple Account Access portal. You can configure Google Email addresses during the Express Setup of your RingCentral account.

 

 

If not already configured, set a Google email address.

 

Procedure

  1. Log in using your RingCentral credentials.
  2. Select Users.
  3. Select a user. The user settings page is displayed.
  4. In the Email field, specify a unique email address.
  5. Click Verify email uniqueness; resolve duplicates.
  6. Click Save and log out.

 

To Log In using Google:

  1. In the login screen, click Google.
  2. Enter your unique Gmail Email address and Password.
  3. Edit any duplicate email addresses.
  4. Click Allow to allow the application access.